Refund policy
Refund & Return Policy
Kivaara – Where Elegance Meets You
At Kivaara, we are committed to delivering high-quality jewellery that reflects elegance and craftsmanship. If for any reason you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
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Returns are accepted within 7 days from the date of delivery.
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Items must be unused, unworn, and in original condition with all tags, packaging, and invoices intact.
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Products showing signs of wear, damage, or alteration will not be eligible for return.
2. Non-Returnable Items
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Customized or personalized jewellery
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Items purchased during final sale or clearance
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Earrings (due to hygiene reasons)
3. Return Process
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To initiate a return, please contact us at:
Email: occiori.enterprises@gmail.com
Phone: +91 9849551802 -
Share your order number, reason for return, and product images (if required).
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Once approved, you will receive return instructions.
4. Refund Policy
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After receiving and inspecting the returned product, refunds will be processed within 5–7 business days.
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Refunds will be credited to the original payment method.
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In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer.
5. Shipping Charges
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Shipping charges are non-refundable, unless the return is due to:
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Wrong product delivered
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Damaged or defective item
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6. Damaged or Incorrect Products
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If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
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Share clear images/videos for quick resolution.
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We will arrange a replacement or full refund at no additional cost.
7. Cancellation Policy
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Orders can be cancelled within 24 hours of placing the order or before dispatch.
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Once the order is shipped, cancellation is not possible.
8. Contact Information
M/s OCCI ORI ENTERPRISES
8th Floor, Flat No. 809, Wing A
Mathuradas Vasanji Road
Near Fuda Cancer Hospitals
Andheri East, Mumbai, Maharashtra – 400093
📧 Email: occiori.enterprises@gmail.com
📞 Phone: +91 9849551802