Shipping policy

Kivaara – Where Elegance Meets You

At Kivaara, we strive to deliver your jewellery safely and on time, ensuring a smooth and reliable shopping experience.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.

  • Orders are not shipped on Sundays or public holidays.

  • In case of high order volume, there may be slight delays, and customers will be informed accordingly.

2. Shipping Time

  • Within India: Delivery typically takes 3–7 business days depending on your location.

  • Delivery timelines are estimates and may vary due to external factors such as courier delays or weather conditions.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • We may offer free shipping on selected orders or promotional offers.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email/SMS.

  • You can use this to track your shipment in real-time.

5. Delivery Address

  • Please ensure that your shipping address and contact details are accurate.

  • We are not responsible for delays or failed deliveries due to incorrect or incomplete information.

6. Failed Delivery Attempts

  • If delivery fails due to unavailability or incorrect address, the courier may attempt re-delivery.

  • Additional charges may apply for repeated delivery attempts.

7. Damaged or Tampered Packages

  • If you receive a package that appears damaged or tampered, please:

    • Do not accept the package (if possible), or

    • Record an unboxing video and report it within 48 hours

  • Contact us immediately for assistance.

8. International Shipping

  • Currently, we do not offer international shipping (can be updated if needed).

9. Contact Information

M/s OCCI ORI ENTERPRISES
8th Floor, Flat No. 809, Wing A
Mathuradas Vasanji Road
Near Fuda Cancer Hospitals
Andheri East, Mumbai, Maharashtra – 400093

📧 Email: occiori.enterprises@gmail.com
📞 Phone: +91 9849551802